Head of Delivery

North West Service Delivery

As the Head of Delivery, you will be an integral member of the Leadership Team at ROQ. You will be client focused, results driven, dynamic and passionate about delivering exceptional services, as well as being a ROQ advocate.

ROQ is a values-driven, outcomes focused software testing consultancy. We exist to assist organisations in realising the benefits of high-functioning, high-quality software applications. Our mantra is 'Making Software Work' and this permeates through all aspects of our engagements and UK operations.

You will oversee the management of all client projects, managing and mitigating any risks, and ensuring our clients continue to be delighted with all aspects of the services we deliver. You will be responsible for driving continuous improvement across our services and the delivery approach, identifying opportunities to introduce new services and accelerators.

You will have responsibility for leading and managing the ROQ delivery team, holding everyone within the team accountable for providing an excellent service and for being an ambassador for ROQ. You will support them in ensuring they have the skills required to meet the current and future needs of our clients.

As the Head of Delivery, you will be a champion internally and externally of ROQ’s services, our values and supporting business growth.

You will need to have a burning passion for software quality and testing.

Key responsibilities

  • Provide leadership and vision for the delivery team, aligned to the organisational objectives and business plan
  • Provide insight and challenge within the leadership team, to support the business growth
  • Ensure our clients are delighted with all aspects of the services we deliver and conduct regular service reviews, ensuring client satisfaction exceeds our quality targets
  • Oversee the management of all client projects through mobilisation, ongoing delivery, and disengagement, in accordance with The ROQ Way
  • Manage any risks that materialise and ensure that any issues that do occur are dealt with quickly and do not impact our service
  • Resource allocation and planning across all active projects and building a 6-month outlook based on projected sales
  • Demonstrate thought leadership both inside and outside of the company by: attending and contributing to industry events, conferences and meetups demonstrating ROQ’s thought leadership by sharing expertise and ideas; defining and implementing new initiatives within the company and taking others along on the journey
  • Champion knowledge sharing and collaboration across the business and externally
  • Lead the pre-sales support activities within new and existing clients, including interpreting and responding to RFPs and developing client proposals
  • Identify future skill requirements and work with the Career Support Manager to develop the delivery team’s capabilities
  • Work with the Career Support Manager in supporting individuals career aspirations and objectives through coaching, feedback and mentoring
  • Any other duties deemed necessary by the company

Key Skills

  • Experience of building a client facing delivery capability within a testing and/or consultancy context would be a big advantage
  • Experience of test leadership on large, complex projects
  • Burning passion for software quality and testing
  • Experience of delivering testing and software quality change and improvement initiatives across an organisation
  • Proven track record as a recognised leader in the software testing industry
  • Experience of engaging and building strong relationships with key stakeholders, internally and externally
  • Experience of being client focused and delivering high value test consultancy services
  • Strong communication skills
  • Proven thought leadership and insights through writing on-line articles and representation at software testing industry user events or groups
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