The client is a global law firm within the industry ‘magic circle’, with more than 4,000 employees and 29 offices in 20 countries. It manages challenging assignments for the world’s leading companies, financial institutions and governments, solving complex and important legal issues.
The client was working with a testing supplier that was failing to deliver the quantity and quality of work needed, and engaged with ROQ as a key partner to re-launch the testing service. Crucially, departments across the wider business had lost confidence in software testing, and its importance to the overall success of internal and external operations had been undermined by a poor level of service from the incumbent provider.
ROQ was confident it could not only elevate the level and quality of software testing to address the needs of the client, but its flexible, responsive and holistic approach and experience would quickly win back confidence across the whole business.
ROQ’s systematic and transparent approach to the challenges it faced as a new service supplier meant that the client was involved from the very beginning of the transition period between the incumbent testing provider and ROQ, and was part of the decision-making process. Effective knowledge transfer requires detailed understanding, flexibility, collaboration and communication.
Feedback from the client about this initial stage of the process said ROQ’s flexibility, responsiveness and reliability were key aspects contributing to the successful outcome of this phase given the aggressive timescale.
The creation of strong relationships between the ROQ team and the client was a priority for all parties, and is an ongoing process as new test engagements commence. Other benefits include: