Over the course of the past 18 months, it has become more apparent that technology in healthcare has been leveraged to deliver multiple challenges including, speeding up appointment and treatment times, creating better care in care homes and providing an improved customer user experience across a wider range of services.
As organisations now re-focus on their long-term growth plans, speed appears to be at the forefront of healthcare providers. However, with some high-profile disasters and lessons learnt from the poor execution of new technology including ERP implementations, new mobile apps and online appointments, the quality of the related software/technology needs to be the most important factor to ensure the care and services we receive are not affected.
And one of the key questions that is often overlooked in all these initiatives is, “Are users ready to go on the journey of a digital transformation?”
Join our upcoming panel discussion with three amazing guests, Avril Chester (Founder and CEO, Cancer Central), Maureen Baker CBE (Chief Medical Officer, Healthily) and Andrew Palmer (Head of Delivery, ROQ), to gain an executive insight into the importance of the end user on the journey of delivering a successful digital transformation programme in healthcare.
Avril Chester – Founder, Cancer Central & CTO, RIBA
Avril is an award-winning technology entrepreneur, executive, speaker, author and cancer thriver. Featured in Computer Weekly’s most influential women in UK IT 2020 long list, Avril won Entrepreneur of the Year at the 2019 Women in IT Awards, is Founder & CEO of Cancer Central, Chief Technology Officer at Royal Institute of British Architects, one of the 3 Digital Amigos (podcast series), author of ‘Be with me, it’s c’ and ‘Taking That Leap of Faith’. She loves good food, big dreams and a giggle.
Professor Maureen Baker CBE – Chief Medical Officer, Healthily
Maureen has previously held appointments with NHS Connecting for Health (now NHS Digital), the National Patient Safety Agency, NHS Direct and the University of Nottingham. Her work in patient safety includes establishing a formal clinical safety management system for NHS and the development of safety standards for Health IT for the NHS in England; and the development of e-learning modules on patient safety for doctors in training. Maureen has a long history with RCGP and was Honorary Secretary (1999-2009) prior to being elected Chair of Council in November 2013. She was awarded CBE in the Queen’s New Years Honours in 2004.
Andrew Palmer – Head of Delivery, ROQ
Andrew Palmer CITP is a Chartered IT Professional by the British Computer Society and Head of Delivery at ROQ. Andrew has been a specialist in testing services for over 15 years working in both the Private and Public sectors to deliver high quality change solutions.