80% time saving: how a healthcare client transformed Dynamics 365 testing

OUR CLIENT 

Our client is a provider of luxury award-winning residential, nursing and dementia care in a range of locations across London and the home counties. 

THE CLIENT CHALLENGE 

Our client was undertaking a major consolidation of CRM and ERP functions into Microsoft Dynamics 365. However, an early release for the Finance workstream in April 2020 surfaced critical issues: 

• Multiple live incidents were introduced due to lack of structure and test rigour. 

• Testing was performed by SMEs without formal expertise, leading to basic and unreliable functional coverage. 

• No automated regression testing, meaning issues weren’t caught until live deployment. 

With trust eroding and risk increasing, the client needed a partner to implement structured, end-to-end testing across key workstreams. 

WHAT WE DELIVERED 

Through our Managed Service solution, Roq introduced test coverage, governance, and automation across the programme: 

• Delivered functional testing, UAT, and automated regression packs across Finance, HR, and Payroll. 

• Worked with third-party vendors and internal SMEs to develop meaningful test suites. 

• Used RSAT (Regression Suite Automation Tool) to build automated regression packs for Microsoft Dynamics. 

• Extended beyond the original scope to support Dynamics infrastructure, Customer Engagement (CE) testing, and wider UAT oversight. 

• Provided coaching and support, helping upskill the client’s Dynamics SME support team. 

CLIENT IMPACT 

This structured approach delivered measurable value across quality, speed, and internal capability: 

• 80% time saving, reducing regression execution from around ~40 hours to under 8 hours. 

• Increased confidence in solution quality and delivery. 

• Freed up business users to focus on day-to-day value-adding activities. 

• Coached internal team, supporting future testing independence. 
  

• Enabled more frequent software deployments than previously possible. 

To find out how Roq’s Managed Service solution or Test Automation and Continuous Test solution can support your business, contact our experts at ask@roq.co.uk. 

“Roq have been the strongest ‘partner’ of the vendor group we currently have assembled. Not shy to go above and beyond when called upon... particularly of value is Roq’s ability to be pragmatic when delivering in a maturing/growing environment.”