Client Happiness

Giving confidence to our clients in delivering technology change is the route to shared happiness.

Every Roq team member lives and breathes our values to deliver on the needs of our clients. This has been a fundamental principle since the business was formed in 2009.

We’re all extremely proud of our outstanding Client Satisfaction, excellent Net Promoter Scores (NPS), and the fabulous feedback our clients regularly give us. We believe that these fantastic results stem from our happy employees and the fantastic culture that shines through to our clients on any engagement.  We regularly share the feedback internally as a thank you to the team and a way of maintaining the hunger for continued success.

World-class service

Our clients’ success drives everything we do. By deploying a dedicated client management team and a tailored governance framework for every engagement, we ensure your objectives are consistently met. Our rigorous use of NPS metrics and the industry-recognised RATER model, guarantees exceptional quality and client satisfaction.

Take a look at our scores - we’re incredibly proud of the impact we have.

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Net Promoter Score(Rolling 5-year average)
Client Satisfaction(Rolling 5-year average)

Long-lasting, productive relationships

We pride ourselves on creating long-lasting partnerships with our clients. The closer we collaborate, the greater the quality we embed into the technology initiatives, giving you confidence in achieving your desired business outcomes.

We tailor every solution to your exact needs, drawing from our full solution framework, ensuring they benefit from our accelerators and enablers, and applying a consistent approach of working through The Roq Way.

Additionally, our distinctive ‘Celebrity Service’ approach ensures we celebrate your milestones and achievements, bringing exceptional care and recognition to every client relationship.

Helping companies deliver technology change confidently

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Roq's knowledge and confidence in the delivery space is to be admired, they just get it!
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Global Manufacturing Client
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Always reliable, efficient, and as a bonus, a great sense of humour.
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Leading global law firm
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Very satisfied with the Roq engagement. Their support and steering has been invaluable to the success of the programme.
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Leading UK Healthcare Provider
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They’re reliable and flexible, and always keen to take on a task, especially if it’s a new challenge.
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Sally Hemy
Test Manager – Specsavers
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…practices for new initiatives, process admin and resource management are one of the best I have seen.
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Linklaters
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Good, reliable, knowledgable and engaging. The Roq team continue to provide excellent service and quality people.
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Leading UK Retailer
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Roq's knowledge and confidence in the delivery space is to be admired, they just get it!
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Global Manufacturing Client
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Always reliable, efficient, and as a bonus, a great sense of humour.
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Leading global law firm

Start speaking to one of our experts