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Client Happiness
Giving confidence to our clients in delivering technology change is the route to shared happiness.
Every Roq team member lives and breathes our values to deliver on the needs of our clients. This has been a fundamental principle since the business was formed in 2009.
We’re all extremely proud of our outstanding Client Satisfaction, excellent Net Promoter Scores (NPS), and the fabulous feedback our clients regularly give us. We believe that these fantastic results stem from our happy employees and the fantastic culture that shines through to our clients on any engagement. We regularly share the feedback internally as a thank you to the team and a way of maintaining the hunger for continued success.
World-class service
Our clients’ success drives everything we do. By deploying a dedicated client management team and a tailored governance framework for every engagement, we ensure your objectives are consistently met. Our rigorous use of NPS metrics and the industry-recognised RATER model, guarantees exceptional quality and client satisfaction.
Take a look at our scores - we’re incredibly proud of the impact we have.
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Long-lasting, productive relationships
We pride ourselves on creating long-lasting partnerships with our clients. The closer we collaborate, the greater the quality we embed into the technology initiatives, giving you confidence in achieving your desired business outcomes.
We tailor every solution to your exact needs, drawing from our full solution framework, ensuring they benefit from our accelerators and enablers, and applying a consistent approach of working through The Roq Way.
Additionally, our distinctive ‘Celebrity Service’ approach ensures we celebrate your milestones and achievements, bringing exceptional care and recognition to every client relationship.
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