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Long-Term Impact Through Embedded Expertise: How a Leading Infrastructure Provider Scaled High-Quality Delivery with Confidence
When delivery timelines are tight and technology demands are evolving, augmenting internal teams with the right expertise is critical. Our Delivery Augmentation Solution enabled our client to quickly scale delivery, reduce risk, and embed expertise, driving confident, resilient outcomes across their portfolio.
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Our Client
Our client is a leading infrastructure and services business operating in over 25 countries with revenues of £8.2 billion. It employs 67 thousand people in the public and regulated sectors.
The CLIENT Challenge
Across several key projects, our client faced delivery pressures that couldn’t be solved through recruitment alone:
In-house teams were stretched, risking missed deadlines and increased rework.
Skilled people were hard to find and slow to onboard.
New platforms and tooling demanded assurance capabilities the internal teams didn’t yet have.
They didn’t just need more people - they needed trusted expertise that could flex, embed fast, and raise the quality bar.
Our Partnership Journey
Starting with urgent delivery support needs, Roq’s role evolved into a trusted, embedded partnership that strengthened capability, uplifted quality, and enabled confident, large-scale change. Over the course of the relationship, we delivered consistent value through a flexible and collaborative approach:
Embedded expertise directly within Agile teams, quickly becoming a valued extension of the client’s core delivery capability.
Strengthened internal assurance practices by coaching teams side-by-side, building confidence and resilience into day-to-day delivery.
Created a flexible, scalable model that allowed the client to adapt to changing delivery demands without sacrificing quality or control.
CLIENT IMPACT
Through our Delivery Augmentation Solution, the client gained the confidence, capability, and resilience to deliver large-scale change faster, safer, and with greater control. The long-term impact of our partnership has been clear across multiple programmes:
Accelerated delivery timelines by embedding scalable expertise directly into project teams, enabling faster releases
Reduced defect failure rates from 25% to under 10%, improving the reliability of technology change and reducing operational risk.
Strengthened internal assurance capability, leaving the client in a much better place to deliver future programmes of work
To find out how Roq’s Delivery Augmentation Solution can support your business, contact our experts at ask@roq.co.uk.