Enabling Critical Payments Transformation: Supporting a Leading UK Monetary Institution Through the RTGS Renewal Programme

Our Client 

This engagement was with a major UK-based monetary financial institution who were in the process of delivering improvements to the Real-Time Gross Settlement (RTGS) system as an ‘RTGS renewal’ programme of work. This work included the adherence to the new ISO 20022 financial messaging standard. 

The Client Challenge 

 Our client faced several delivery challenges under pressure from a high-profile, time-sensitive programme: 

• High regulatory scrutiny and immovable deadlines. 

• Complex integration across multiple systems, internal teams, and vendors. 

• Limited internal resource availability to support the scale of testing required. 

• Need for robust quality assurance to ensure compliance and minimise risk. 

To meet programme expectations, the client required trusted quality engineering support that could embed quickly, flex as needed and deliver with precision. 

What we delivered 

Through our Delivery Augmentation Solution, Roq  delivered targeted, embedded quality engineering support that enabled the following key outcomes: 

• Strengthened testing and assurance processes by embedding specialist engineers within key internal teams. 

• Flexibly provided resourcing to match demands, ensuring efficient use of resources. 

• Integrated seamlessly with internal delivery teams and external vendors, maintaining strong alignment across complex delivery streams. 

• Introduced proven delivery frameworks to bring structure, consistency, and repeatability into assurance practices. 

• Supported knowledge transfer, helping uplift internal capabilities and prepare the client for future regulatory-driven changes. 

Client impact 

With Roq’s support, our client was able to: 

• Meet critical regulatory deadlines with confidence, avoiding disruption to one of the UK’s most important financial systems. 

• Identify and address assurance issues earlier, reducing the risk of rework and delivery delays. 

• Improve programme-wide confidence through structured testing and clear, actionable reporting. 

• Strengthen collaboration across internal teams and third-party vendors, keeping delivery aligned and on track. 

• Build internal capability to manage future regulatory-driven change with greater resilience and independence. 

This work gave the client the clarity, control, and assurance needed to stay on track with a high-stakes transformation. 

To find out how Roq’s Delivery Augmentation Solution can support your business, contact our experts at ask@roq.co.uk.