Delivering transformation success: how Roq accelerated delivery for a global logistics provider

OUR CLIENT 

Our client is one of the world’s largest logistics and warehouse solution providers. An Indian-owned multinational, the organisation has a strong global presence and a diverse customer base spanning automotive, manufacturing, and consumer industries. 

THE CLIENT CHALLENGE 

Amidst rapid business expansion and a wave of new client contracts, the organisation’s internal delivery processes were coming under pressure. Bespoke client needs exposed gaps in testing maturity, toolsets, and cross-team collaboration. A strategic decision was made to move from Waterfall to Agile delivery, but the client lacked the in-house capability to successfully lead this change. Key challenges included: 

• A fragmented global delivery model, with limited internal testing resource and siloed ways of working. 

• An inflexible application architecture that was difficult to configure and scale for new clients. 

• Low test maturity, with inefficient tooling and no consistent quality assurance practices in place. 

• A lack of Agile expertise and defined roles, risking delivery delays and reduced collaboration. 

• Rising cost pressures, requiring a scalable solution that maximised existing talent and reduced reliance on expensive tooling. 

WHAT WE DELIVERED 

Through our Delivery Augmentation solution, Roq embedded skilled consultants and provided hands-on support to guide the client’s transformation journey: 

• Developed a tailored test strategy to guide the Waterfall-to-Agile transition with minimal disruption. 

• Introduced cost-effective, open-source Agile tooling to replace high-cost legacy licences. 

• Implemented improvements across defect management, planning, role responsibilities, and test execution. 

• Built a custom automation framework using open-source tools, delivering immediate value. 

• Delivered Agile workshops to upskill internal teams and align delivery teams across geographies. 

CLIENT IMPACT 

Roq’s consultants delivered lasting change that empowered the client’s internal teams and accelerated business outcomes: 

• Faster delivery cycles, enabling onboarding of new clients through improved software scalability. 

• More value from existing teams, with testers upskilled and fully embedded in Agile delivery. 

• Lower operational costs, achieved through tooling savings and process efficiencies. 

• Improved collaboration, with quality integrated across the delivery lifecycle. 

• A blueprint for future change, equipping the business with a sustainable test and delivery approach. 

To find out how Roq’s Delivery Augmentation solution can support your business, contact our experts at ask@roq.co.uk.