Driving quality across complexity: how a defence JV improved delivery through managed testing

OUR CLIENT

Our client is a joint venture between two leading organisations, established to deliver key contracts on behalf of the Defence Infrastructure Organisation. It supports the UK Armed Forces by managing approximately 49,000 military homes and delivering essential infrastructure and housing services across the country.

THE CLIENT CHALLENGE

As part of a broader transformation, the client sought to implement a new online asset management system and enable mobile access for engineers. Key challenges included:

• A lack of defined and consistent test strategy across system, integration, and data migration phases.

• Siloed delivery across five third-party suppliers, with little collaboration or shared visibility.

• Insufficient planning processes, leading to poor scheduling and inconsistent implementation.

• A need for independent quality leadership to coordinate, define, and enforce test ownership across stakeholders.

WHAT WE DELIVERED

Delivered through our Managed Service solution, Roq provided full end-to-end testing ownership and instilled consistent, independent quality oversight throughout the programme:

• Defined and implemented a structured test strategy covering system, integration, technical data migration, and UAT/BAT phases.

• Established three core test teams (Technical, Functional, Integration), flexed across phases to meet project demands.

• Led planning and forecasting improvements, embedding more structured, consistent delivery governance.

• Ran stakeholder workshops across business users and third-party suppliers, driving alignment and clarity on responsibilities.

• Deployed a UK-cleared team of 15 professionals on-site, ensuring compliance with security requirements while handling large volumes of sensitive data.

CLIENT IMPACT

Roq’s approach enabled the client to deliver a complex programme with greater confidence, collaboration, and speed:

• Reduced defect failure rate from 25% to under 10%, accelerating release cycles and reducing remediation effort.

• Introduced structured forecasting and planning processes, improving visibility and implementation quality.

• Enabled resource scalability through a flexible resourcing model, adapting to project demand.

• Strengthened collaboration between third-party suppliers and business users, aligned to shared goals.

To find out how Roq’s Managed Service solution can support your business, contact our experts at ask@roq.co.uk.