Empowering Health Research: How a Charitable Foundation Gained Confidence in Solution Quality for a Major Transformation Programme

Our Client 

Our client is a charitable foundation focused on health research, based in the United Kingdom. It was established to fund research aimed at improving both human and animal health. 

The Client Challenge 

With a history of complex transformation programmes, the client faced ongoing challenges in consistently delivering high-quality solutions within set timelines and budgets. To overcome these challenges, they needed to: 

• Address poor-quality solutions and missed milestones that plagued previous projects. 

• Gain better ownership and clearer expectations for third-party supplier delivery. 

• Build confidence for User Acceptance Testing (UAT) engagements, ensuring readiness and quality prior to each phase. 

What We Delivered 

Through Roq’s Strategy and Consultancy solution, we provided: 

• A comprehensive review of the client's past transformation challenges and the root causes of quality issues, enabling a clear understanding of risks and potential future pitfalls. 

• A thorough analysis of the third-party supplier’s obligations, which helped establish realistic expectations and fostered a more effective partnership between the client and supplier. 

• A dedicated Quality Engineering Manager to work alongside the client’s delivery team, end users, and the third-party supplier, ensuring seamless communication and alignment on quality standards and UAT readiness. 

CLIENT IMPACT 

As a result of this engagement with Roq, the client benefitted from significant improvements: 

• The client gained better visibility and control over risks, allowing them to manage cost overruns and project milestones more effectively, eliminating surprises during the transformation. 

• Clear and realistic expectations were set with the third-party supplier, resulting in a more productive partnership and preventing quality issues in future engagements. 

• The implementation of a robust Quality Engineering framework enhanced their ability to track progress, manage requirements, and address risks, improving overall understanding and confidence in each stage of the product lifecycle. 

To find out how Roq’s Strategy and Consultancy solution can support your business, contact our experts at ask@roq.co.uk.