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Delivering Confidence Through Quality: Enabling Seamless Global Transformation with Managed Service Solution
For one of the world’s largest FMCG companies, delivering reliable technology change at global scale while managing operational complexities is essential. Roq’s Managed Service Solution has provided strategic, scalable quality assurance, driving significant cost savings, reduced risk, and accelerated technology delivery, empowering confidence in global technology transformation.
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Our Client
Our client is one of the world’s largest consumer goods companies, owning globally recognised brands and selling products in nearly 190 countries. With a widespread and complex operational function, the company continuously evolves to maintain its leadership in a competitive marketplace. Our partnership has spanned over 15 years, supporting their ongoing transformation.
The CLIENT Challenge
Our client faced several critical challenges in managing large-scale global technology initiatives:
Maintaining consistent quality oversight across global business and technology operations.
Effectively coordinating large-scale User Acceptance Testing (UAT) internationally.
Minimising risks and inefficiencies in significant technology transformations, go-to-market strategies and divestments.
Our Partnership Journey
Through a long-term partnership, Roq has become integral to the client's global transformation strategy. Over the course of the relationship, we delivered consistent value through a flexible and collaborative approach:
Providing structured, independent quality governance to ensure consistency and accountability globally for internal business and technology teams and third party SI’s.
Expertly coordinating international UAT programmes, enabling reliable global technology deployments.
Delivering targeted risk management strategies, significantly improving efficiency during major technology transformations.
CLIENT IMPACT
Roq’s Managed Service Solution continues to deliver clear, impactful benefits:
Achieving reliable global technology rollouts through a coordinated approach, greatly enhancing consistency, user adoption and satisfaction.
Significantly reducing risks and inefficiencies, successfully supporting major global programmes in delivering strategic change.
Enhancing operational efficiency and accelerated delivery timelines, substantially reducing costs through effective automation strategies.
For more information on how our Managed Service Solution can help your business, speak with one of our expert consultants at ask@roq.co.uk.