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Enhancing efficiency and precision: how a UK private bank transformed Quality Engineering with Roq’s managed service
For a UK-based private bank known for its personalised service rooted in deep relationships and traditional values, operational efficiency and precision are vital. Roq’s Managed Service Solution has embedded quality at every stage, helping the bank move from manual-heavy testing to an automation-first model, delivering time savings, process optimisation, and increased confidence in delivery.
OUR CLIENT
Roq’s client is a UK-based private bank which offers a contemporary bespoke service to its customers. Roq has supported the bank for several years through a Managed Service partnership, delivering continuous improvements across its CRM and lending platforms.
THE CLIENT CHALLENGE
The bank faced strategic challenges impacting its ability to deliver high-quality service at pace:
Manual CRM testing created bottlenecks and left room for undetected issues.
Inefficient test packs in lending led to slow execution and redundant steps.
Internal test teams were tied up with repetitive tasks, limiting focus on strategic initiatives.
To maintain service excellence, the bank needed a more scalable and efficient Quality Engineering model.
OUR PARTNERSHIP JOURNEY
Over the course of our relationship, Roq has embedded a proactive, automation-first approach that continues to evolve and deliver strategic value:
Introduced independent quality leadership, offering structured oversight and promoting consistent best practices.
Embedded continuous improvement into day-to-day delivery, identifying and acting on optimisation opportunities without increasing cost.
Built trust and collaboration through tailored solutions aligned to the bank’s bespoke service ethos.
CLIENT IMPACT
Partnering with Roq’s Managed Service continues to deliver measurable, strategically aligned results across the bank’s critical systems:
Manual testing bottlenecks have been consistently eliminated - for example, test execution time has been cut by up to 40% across CRM, significantly accelerating delivery.
Lending platform test packs have been meticulously optimised, saving approximately 18 hours every week, with zero disruption to ongoing service.
Freed internal capacity has empowered the test team to refocus on higher-value, strategic initiatives and continuous improvement, fuelling greater agility and precision.
To find out how Roq’s Managed Service solution can support your business, contact our experts at ask@roq.co.uk.