Flexible, scalable testing: how Roq helped a global professional services network strengthen delivery confidence

OUR CLIENT

The client is one of the largest professional services networks in the world, by revenue and number of professionals, providing audit, tax, consulting, enterprise risk, and financial advisory services.

THE CLIENT CHALLENGE

The client’s internal testing resources were under increasing pressure:

• Overstretched teams struggled to keep up with growing demand, increasing delivery risk.

• There was insufficient capacity to cover smaller BAU projects alongside larger initiatives.

• Lack of flexibility meant the client couldn’t scale quality efforts up or down quickly enough.

• The organisation needed to mature its testing function and introduce more efficient, effective delivery models.

WHAT WE DELIVERED

Through our Managed Service solution, Roq implemented a flexible testing service tailored to the client’s delivery model:

• Established a dedicated core team, providing knowledge continuity and scaling on demand to support peaks in workload.

• Appointed a single point of contact, streamlining communication and ensuring strong operational and account management.

• Delivered testing across a wide range of small-to-medium projects and BAU, supporting various technologies.

• Introduced process improvements and quality assurance practices, driving greater consistency across the testing estate.

• Supported the use of test automation, introducing efficiency improvements and delivery acceleration.

Roq also brought ongoing innovation to the engagement - sharing insights from cross-industry projects, driving delivery optimisation, and helping the client refine their quality practices over time.

CLIENT IMPACT

Our Managed Service provided a foundation for improved agility, risk mitigation, and cost control:

• Scalable resource and delivery, ramping up or down at short notice.

• Independent, consistent quality assurance across multiple supplier environments.

• Improved testing processes and deliverables, leading to greater delivery confidence.

• Reduced pressure on in-house teams through cost-effective, UK-based testing delivery.

To find out how Roq’s Managed Service solution can support your business, contact our experts at ask@roq.co.uk.