From 10 Days To 1: How Our Client Cut Test Execution Time By 1500% During A Servicenow Migration

Our Client 

Our client is one of the world’s largest and most prestigious law firms, operating in over 30 countries with thousands of legal and business professionals. They are known for combining deep legal expertise with cutting-edge innovation to serve a global client base. 

The Client Challenge 

The client was undertaking a migration from the Tokyo version of ServiceNow to the more advanced Quebec release. To mitigate the risk of service disruption across critical IT processes, the testing effort needed to be fast, robust, and repeatable. However, the existing test approach presented several challenges: 

• Manual regression testing took up to 10 days per cycle, delaying releases and overloading internal resources. 

• There was no reliable mechanism to track test coverage or defect trends. 

• A growing demand for speed and stability meant the current testing approach could not scale to meet delivery needs. 

What We Delivered 

As part of our ongoing Managed Service solution, Roq embedded a robust test automation approach that dramatically improved delivery speed and control. Our key contributions were: 

• Developed and implemented an automated regression pack covering key business-critical ServiceNow workflows. 

• Integrated automated tests into the existing CI pipeline, enabling continuous testing and faster feedback. 

• Created a central reporting dashboard to give stakeholders real-time visibility of execution progress and defect patterns. 

• Delivered this improvement alongside our ongoing responsibilities, with no additional overhead or disruption. 

Client Impact 

This focused automation effort helped our client transform a testing bottleneck into an enabler of rapid change. The results included: 

• Test execution time cut by 1500%, reducing 10-day manual cycles to under 1 day. 

• Faster, more confident deployments, with improved regression coverage and less risk. 

• Increased visibility, through centralised dashboards tracking test execution and outcomes. 

To find out how Roq’s Managed Service solution can support your business, contact our experts at ask@roq.co.uk.