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Driving AI Confidence: How a Global Law Firm Ensured Quality in Its Bespoke GenAI Chatbot
As part of a long-standing managed service partnership, Roq supported a global law firm in ensuring the quality and reliability of its secure, internally developed GenAI chatbot. Through embedded testing expertise, rigorous validation, and a forward-looking automation strategy, we helped maintain high user confidence, reduce development waste, and position the product as a trusted internal tool.
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Our Client
Our client is a member of the prestigious “Magic Circle” of elite law firms. Headquartered in London, the firm employs over 3,100 lawyers across 20+ countries, delivering market-leading legal expertise on a global scale.
The Client Challenge
As part of its AI adoption strategy, the client developed a secure, in-house GenAI chatbot to drive productivity across business functions. To ensure it met internal standards for performance, security, and value, Roq was engaged to provide focused quality engineering support. The project needed to address:
Ongoing assurance of product quality, as new features and code changes were delivered at pace.
High data security expectations, ruling out public AI tools in favour of a bespoke internal solution.
A rising testing burden, driven by increased release frequency and manual regression overheads.
A need to shape requirements early, ensuring proposed features were valuable, feasible, and aligned to goals.
What We Delivered
Working as an embedded part of the product team, Roq provided dedicated testing expertise as part of our broader, longstanding managed service, delivering:
Continuous functional and regression testing for every release, safeguarding the user experience.
Early-cycle static testing, identifying gaps or assumptions in proposed features before development began.
Ongoing quality monitoring, including validation of GenAI chatbot responses and performance.
A viable automation proof of concept, designed to reduce manual testing overhead and accelerate cycles.
Trusted collaboration, with Roq also offering ad hoc insights and product improvement suggestions throughout.
Client Impact
As a result of this engagement, the client achieved:
Higher product confidence and fewer release issues, thanks to consistent validation and early static testing.
Improved delivery efficiency, with refactoring of code and better use of development time.
A trusted, high-usage internal AI tool, positively received by end users and widely adopted across the firm.
Clear opportunities for automation, with a working proof of concept ready to support future efficiencies.
Roq have established yourselves as a credible and reliable resource — you are trusted and well liked.
Project Manager
To find out how Roq’s Test Automation and Continuous Testing or Managed Service solutions can support your business, contact our experts at ask@roq.co.uk.