Setting the Foundation for Future Success: How a Healthcare Protection Organisation Gained Strategic Confidence for a Critical System Upgrade

Our Client 

Our client is a leading member-owned, not-for-profit medical protection provider supporting doctors, dentists, and healthcare professionals. Their mission is to safeguard members’ professional interests and provide expert guidance through the challenges of modern clinical practice.  

The Client Challenge 

Facing a critical technical upgrade to retain vendor support, our client recognised early that their existing resources and approach lacked the depth required to deliver with confidence. Some key challenges stood in the way: 

• The internal test team was small and lacked the specialist expertise and strategic experience needed to lead a project of this scale with confidence. 

• Testing prior to System Integration and UAT was fully managed by the vendor, resulting in limited oversight and a high degree of delivery risk. 

• There was no clearly defined testing strategy, structure, or governance model in place, leaving the project without the necessary foundations for quality assurance.  

What We Delivered 

As part of Roq’s Strategy and Consultancy solution, we provided focused, expert support to establish a strong foundation for quality assurance and future delivery: 

• We shaped and contributed to a robust Test Strategy, supporting SIT, UAT, and OAT phases, and aligned it with the client’s objectives and risk profile. 

• We created test plans and estimates, defined governance controls such as entry and exit criteria, and provided regular reporting to bring structure, visibility, and control to the project. 

• We acted as a trusted advisor across testing and project meetings, offering strategic input that set the direction for long-term delivery success. 

CLIENT IMPACT 

This engagement gave the client the strategic clarity and confidence needed to move forward with their technical upgrade, and with future delivery: 

• The client gained access to specialist Quality Engineering expertise and strategic guidance, bridging internal capability gaps and enabling confident decision-making. 

• With a clear testing strategy and governance model in place, the client established control over quality assurance, significantly reducing delivery risk. 

• The engagement identified a tailored Delivery Augmentation model and provided a roadmap for upskilling the internal team, creating a scalable approach for future success. 

To find out how Roq’s Strategy and Consultancy Solution can support your business, contact our experts at ask@roq.co.uk.