project
Confidence through Quality: How our Managed Service Solution has enabled long-term change
For several years, Roq has partnered with a leading law firm to help modernise their approach to quality and technology change. What began as support for individual testing needs evolved into a strategic partnership. Today, quality is no longer a final checkpoint, it’s embedded in the culture, enabling smarter decisions, efficient delivery, and more resilient technology - building trust, scaling capability and shifting mindsets across the organisation.
/f/177999/1600x1000/9a2645e1b8/legal-1600x1000.jpg)
OUR CLIENT
Our client is a multinational law firm and a member of the "Magic Circle" - a group of elite London-headquartered firms. With over 3,100 lawyers and operations in 20+ countries, they operate in one of the world’s most complex, regulated, and high-stakes environments.
THE CLIENT CHALLENGE
Like many global organisations, the firm was struggling to balance large-scale transformation with everyday delivery. The pressures were clear:
A fragmented, reactive approach to testing that lacked consistency and visibility.
An incumbent supplier who couldn’t support their complexity and compliance landscape, and who lacked trust with the business community.
Overstretched internal teams and growing operational risk across business-critical platforms.
They didn’t just need better testing; they needed a new approach to quality.
OUR PARTNERSHIP JOURNEY
Over time, our relationship has grown from tactical delivery to a strategic quality partnership. Together, we’ve:
Embedded a proactive quality mindset that shifted focus from defect detection to risk prevention, across the whole business involved in technology change.
Introduced scalable, repeatable delivery approaches, embracing quality to support consistent change, at pace.
Strengthened internal capability through coaching, collaboration, and clear governance.
Please let the team know how fantastic they are... it has been wonderful having Roq on board.
CLIENT IMPACT
Today, the client views quality as an enabler of transformation. Our Managed Service Solution is fully integrated into their technology strategy, empowering the business to deliver strategic change with confidence. The client now:
Leads with independent quality oversight to bring clarity and control across complex programmes.
Benefits from flexible demand using our UK-based core-and-flex model that scales.
Delivers consistent, reliable outcomes through deep domain expertise and AI and automation-led assurance.
Practices for new initiatives, process admin and resource management are among the best I’ve seen.
To discover how Roq’s Managed Service Solution can support your business, contact our experts at ask@roq.co.uk.