Reducing global rollout risk: how our client used UAT to validate a Salesforce portal

OUR CLIENT 

Our client is one of the world’s largest consumer goods companies, owning globally recognised brands and selling products in nearly 190 countries. With a widespread and complex operational function, the company continuously evolves to maintain its leadership in a competitive marketplace. 

THE CLIENT CHALLENGE 

To support a specific non-UK market, our client developed a new web and mobile portal built on the Salesforce CRM platform, aimed at improving collaboration between retailers, sales representatives, and support staff. Amongst those key challenges were: 

• A tight timeframe to validate functionality across multiple user groups and profiles. 

• Testing needed to cover a broad range of real-world scenarios, devices, and platforms. 

• Coordination between internal teams and a systems integration (SI) partner added delivery complexity. 

• UAT needed to inform confident rollout decisions, while identifying risks and opportunities for improvement. 

WHAT WE DELIVERED 

Through our Managed Service solution, Roq planned and executed UAT from our onshore Test Lab, ensuring thorough coverage, fast feedback, and cross-platform validation. Our key contributions were: 

• Developed a detailed test plan and designed ~300 test cases based on user stories and business priorities. 

• Set up and managed test data and environments, simulating a full range of user profiles. 

• Executed tests across desktop, mobile, and tablet devices — using physical hardware in our dedicated Test Lab. 

• Provided structured defect reporting and facilitated daily triage with both client and SI partner. 

• Maintained clear progress reporting to support informed rollout decisions. 

CLIENT IMPACT 

With Roq embedded in the rollout programme, our client gained confidence in the platform’s readiness — and in the decisions needed to move forward. They saw several clear benefits: 

• System improvements made prior to rollout, based on verified testing outcomes across key user journeys. 

• Device-specific issues identified and resolved, reducing the risk of disruption for retailer users. 

• Robust risk reporting, enabling the client to make clear and informed decisions on next steps. 

• Process improvements suggested, helping the client strengthen future delivery readiness. 

To find out how Roq’s Managed Service solution can support your business, contact our experts at ask@roq.co.uk.