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Reducing Risk, Improving Efficiency: Transforming Technology Quality in Global Eye Care
For a global leader in eye care products and services, consistent and compliant technology integration is crucial. Roq’s Managed Service Solution enabled a strategic shift, embedding quality early to reduce risk, cut costs, and enhance operational efficiency, significantly improving confidence in technology outcomes.
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OUR Client
Our client is a leading supplier of eye care products and services, operating 1,800 stores and serving more than 32 million customers worldwide. With over 2,400 partners and 30,000 employees across stores, support offices, and an international supply chain, the company is committed to delivering exceptional eye care solutions globally. We’ve been supporting our client with their ongoing transformation since 2007.
The CLIENT Challenge
The client needed to strategically address critical challenges impacting their technology operations:
Multiple automation tools from different partners created complexity, inconsistency, and increased inefficiency.
Increasing compliance changes across the global business posed significant regulatory risks due to the existing technology estate, as well as adopting new technology in new markets.
Extensive manual processes hindered service effectiveness, delaying operations and inflating costs.
A structured, proactive approach to embedding quality was essential to resolving these critical issues.
OUR PARTNERSHIP JOURNEY
Over our longstanding relationship, Roq's role evolved significantly, becoming a central strategic partner that transformed the client's approach to technology quality:
Roq transitioned the client from reactive quality measures to a proactive approach, embedding structured, strategic oversight.
Independent quality leadership provided clear, unbiased governance, embedding a consistent and effective quality mindset across all technology initiatives.
Flexible, automation-first methodologies were introduced, substantially reducing manual processes and greatly enhancing operational efficiency.
CLIENT IMPACT
Partnering with Roq, through our Managed Service Solution continues to deliver significant benefits and measurable improvements for the client:
The client now confidently meets compliance requirements, greatly reducing the risk and potential costs of regulatory breaches.
Automation improvements have significantly cut delivery costs and time by streamlining processes and minimising manual effort – for example, one project’s test execution time was reduced by 98%.
Seamless technology updates now ensure consistent global service delivery, enhancing reliability and maintaining uninterrupted business continuity.
For more information on how our Managed Service Solution can help your business, speak with one our expert consultants at ask@roq.co.uk.