ROQ was recently engaged by a longstanding client to implement and deliver a test plan and approach, along with all associated processes for a large and complex divestment project worth around £6bn. The client engaged with the ROQ team because of their vast experience in dealing with complex data migration and infrastructure projects and mitigating considerable business risk in its approach. ROQ was also responsible for system integration testing and managing user acceptance testing (UAT) throughout the project.
ROQ’s client, a global FMCG organisation, had agreed the sale of a business unit of the organisation to a third party and required ROQ’s assistance in the assurance of a divestment project which largely surrounded the transfer of circa 4000 user accounts and assets to the third party servers. An aggressive two-year transition service agreement was made between the client and buyer.
ROQ played a key role in the planning and co-ordination of the user migration process, which mainly involved taking OneDrive and Microsoft 365 data and transferring it to third party systems and servers. This was completed in tranches over a period of around 7 months, working systematically through 4000 accounts. The complexity of the divestment meant that different user accounts required varied access levels and permissions at different stages in the project. This added an extra level of complexity and rigour to the testing approach with a focus on ensuring all accounts were set up correctly at the right time.
The main technologies and systems used by ROQ on the project were Microsoft Active Directory and Microsoft Exchange, which allowed ROQ to effectively manage user accounts and access throughout the project.
In addition to the complexity and sensitivity of the data migration, another key challenge of the project was communication and relationship management – facilitating a project between two companies with varying ideas and responsibilities. To maintain and manage stakeholder expectations, consistent communication and honesty were paramount – achieved through close collaboration and regular catch-ups and review meetings.
The divestment project had a hard deadline, driven by financial and shareholder pressure, and the project disbanded, including full wrap up, with two weeks to spare – a significant achievement. Feedback received by the main sponsor of the programme can be seen below:
“The ROQ team have been absolutely exceptional in helping us to determine requirements and deliver the project. Their knowledge across everything from M365 to the workings of Identity & Access Management has been crucial to completing the work. ROQ have been immediately available at all times to help, quickly becoming a subject matter expert, then organising cross functional Teams to deliver the work. The work was always delivered on time or ahead of time with suggestions along the way for how to improve.”
Key successes and benefits of ROQ’s engagement include:
Thanks to ROQ’s expertise and professionalism, the project was delivered smoothly, on time and to budget, with maintained integrity for all parties.