Putting our clients at the centre of everything we do

Building trusted relationships through client centric services and accelerators

Client Satisfaction Results: Oct 2019-Mar 2020

To support us in being the UK’s premier Test Lab, it is important that we effectively and routinely measure and manage our service levels against clients’ expectations. Using the industry recognised RATER model, quarterly satisfaction questionnaires are undertaken across all live projects, where they are scored against five key service metrics.


Success in the digital era hinges on software quality

Today's organisations are becoming technology driven by default and mission critical software ecosystems are increasingly difficult to get right. Business requirements are expanding and systems are expected to work seamlessly across multiple platforms, in multiple geographies, first time around. This inherent complexity increases the risk of failure which may result in a loss of functionality, reputational damage and lost revenues.

At ROQ we make software work. Our UK-based Test Lab, enables us to deliver strategic testing for large global programmes that positively impact the bottom line of our clients. Our success has been driven by building trust based, values-driven relationships with major organisations who recognise that we bring a unique approach to testing – working in concert to achieve a common goal.

Benefits of Working With ROQ

Client Centric

Client Centricity

By putting our clients at the centre of everything we do - understanding their aims, strategic objectives and business outcomes - we have established a reputation as being a true strategic partner, fundamental to the success of major system implementations.

Able to provide an independent challenge, both inside and outside of the testing arena, we are ideally placed to use our specialist experience to streamline end to end processes.

By working in collaboration with our clients we have developed services and accelerators which deliver true value to meets your needs, today and in future.

Client Centric


Large organisations have a need for a flexible approach to testing rather than the traditional service delivery models that are available elsewhere.

Typically involving project teams that evolve to 10-25 people on long-term engagements, we employ flexible resourcing models and have established our own delivery methodologies based on a combination of best practice and vast experience.

However, flexibility applies to much more than just resources. We work collaboratively with our clients to ensure a tailored approach is applied across all requirements, which is why we can deliver an unrivalled service to our clients.

Client Centric


As software delivery becomes more strategically important and time bound, senior stakeholders want to ensure that key suppliers are visible and close-at-hand should issues materialise.

Our prime UK location means we can offer real peace of mind in this regard and the ability to engage quickly in order to deliver against key priorities and stakeholder expectations. Our bespoke delivery and resource mobilisation plans ensure best-in-class delivery, whether it be for the implementation of a large-scale Government project, an e-commerce site or the introduction of a global HR system for 115,000 employees across a range of different countries.

Client Centric


Employing a pragmatic and logical approach from the outset, we ensure we understand the programme’s requirements early.

Our senior test architects have vast experience, gained from many years at multi-national organisations, and this level of expertise enables ROQ to clearly define the appropriate delivery model for clients.

With complete transparency throughout our processes, we ensure the most appropriate test delivery team size and structure is established in order to ensure risk is minimised, supported by effective reporting and escalation practices.


Client Centric


You can’t pay people to care. Here at ROQ, we recruit our people because they already care, and that’s what makes the difference. We look for individuals who are passionate about what they do and who are eager to contribute to the success of our clients.

Through establishing the ROQ Test Lab, we have fostered an environment to support knowledge sharing and service delivery excellence. Utilising both formal and informal feedback mechanisms, best practices from an array of different projects are adopted into our methodologies and lessons learnt are shared with all employees.

Client Centric


Innovation is key to what we do. We expect ideas and initiative to come from anywhere and everywhere within the company. The Test Lab ensures this can happen effectively and all of our people are empowered and involved in constantly improving our services and methods of delivery.

We know that, in the next decade or so, we’ll witness unprecedented technological advancement and the ever increasing importance of software. It’s our aim to be ready to assist our clients for the inevitable changes and we’ve created a range of special interest groups, communities of practice and scenario planning sessions – keeping us one step ahead.

Watch Some of Our Videos

ROQ - Making Software Work

The ROQ Test Lab - A Centre of Excellence

ROQ Talk

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Faced with worry as you continuously update your Windows 10 estate? Find out about ROQ’s EPS which replicates real… https://t.co/cD9tBLeUrX

1 week ago

A bit of #MondayMotivation as we reflect on our Employee #Happiness score for July 🙂 8.4/10 🙂 Great way to start… https://t.co/EjforUGV2w

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