To support us in being the UK’s premier Test Lab, it is important that we effectively and routinely measure and manage our service levels against clients’ expectations. Using the industry recognised RATER model, quarterly satisfaction questionnaires are undertaken across all live projects, where were are scored against five key service metrics.
Today's software applications are becoming mission critical and increasingly complex to get right. Business requirements are expanding and systems are expected to work seamlessly across multiple platforms, in multiple geographies, first time around. This inherent complexity increases the risk of failure which may result in a loss of functionality, reputational damage and lost revenues.
At ROQ we make software work. Our UK-based Test Lab, enables us to deliver strategic testing for large global programmes that positively impact the bottom line of our clients. Our success has been driven by building trust based, value-added relationships with major organisations who recognise that we bring a unique approach to testing – working in concert to achieve a common goal.
By putting our clients at the centre of everything we do - understanding their aims, strategic objectives and business outcomes - we have established a reputation as being a true strategic partner, fundamental to the success of major system implementations.
Able to provide an independent challenge, both inside and outside of the testing arena, we are ideally placed to use our specialist experience to streamline end to end processes and deliver business value for your business and for your customers.
Our 'Understand>Define>Deliver' engagement process ensures we identify your key drivers and allows us to establish a method of delivery that delivers tangible results.
Large organisations have a need for a flexible approach to testing rather than the traditional service delivery models that are available elsewhere.
Typically involving project teams of 10-25 people on long-term engagements, we employ flexible resourcing models and have established our own delivery methodologies based on a combination of best practice and vast experience.
However, flexibility applies to much more than just resources. We work collaboratively with our clients to ensure a tailored approach is applied across all requirements, which is why we can deliver an unrivalled service to our clients.
As software delivery becomes more strategically important and time bound, senior stakeholders want to ensure that key suppliers are visible and close-at-hand should issues materialise.
Our prime UK location means we can offer real peace of mind in this regard and the ability to engage quickly in order to deliver against key priorities and stakeholder expectations. Our bespoke delivery and resource mobilisation plans ensure best-in-class delivery, whether it be for the implementation of a large-scale Government project, an e-commerce site or the introduction of a global HR system for 115,000 employees across a range of different countries.
Employing a pragmatic and logical approach from the outset, we ensure we understand the programme’s requirements early.
Our senior test architects have vast experience, gained from many years at multi-national organisations, and this level of expertise enables ROQ to clearly define the appropriate delivery model for clients.
With complete transparency throughout our processes, we ensure the most appropriate test delivery team size and structure is established in order to ensure risk is minimised, supported by effective reporting and escalation practices.
You can’t pay people to care. Here at ROQ, we recruit our people because they already care, and that’s what makes the difference. We look for individuals who are passionate about what they do and who are eager to contribute to the success of our clients.
Through establishing the ROQ Test Lab, we have fostered an environment to support knowledge sharing and service delivery excellence. Utilising both formal and informal feedback mechanisms, best practices from an array of different projects are adopted into our methodologies and lessons learnt are shared with all employees.
Innovation is key to what we do. We expect ideas and initiative to come from anywhere and everywhere within the company. The Test Lab ensures this can happen effectively and all of our people are empowered and involved in constantly improving our services and methods of delivery.
We know that, in the next decade or so, we’ll witness unprecedented technological advancement and the ever increasing importance of software. It’s our aim to be ready to assist our clients for the inevitable changes and we’ve created a range of special interest groups, communities of practice and scenario planning sessions – keeping us one step ahead.