Enabling global UAT excellence: how Roq supported a complex workday implementation

OUR CLIENT 

Our client is one of the world’s largest consumer goods companies, owning globally recognised brands and selling products in nearly 190 countries. With a widespread and complex operational function, the company continuously evolves to maintain its leadership in a competitive marketplace.  

THE CLIENT CHALLENGE 

As part of a major global transformation, our client undertook the implementation of a new cloud-based HR system using Workday. This complex programme required the integration of multiple legacy systems and vendors, impacting 145,000 employees across 47 countries. The scale and complexity introduced several critical challenges: 

• Coordinating consistent and effective UAT across regions, time zones, and stakeholder groups. 

• Managing a high volume of interfaces (114 in total) and vendors (57), while maintaining test accuracy and traceability. 

• Minimising delivery costs while ensuring global alignment and communication. 

• Embedding quality early in the process to reduce defects and mitigate downstream risks. 

WHAT WE DELIVERED 

Delivered as part of our Managed Service solution, Roq supported global UAT by providing structured leadership, coordination, and test execution across the full programme: 

• Defined the overarching test strategy for a SaaS-based HR, Payroll, and Training system. 

• Executed over 600 system test scripts and supported test phases including system, integration, end-to-end, and reporting. 

• Implemented effective remote delivery using Roq’s UK-based team, supported by robust communication plans across time zones. 

• Provided test process improvement, including test script review and editing, and centralised defect management. 

CLIENT IMPACT 

Our delivery approach helped embed testing as a critical pillar in this major global programme. Specific benefits included: 

• Early risk mitigation through Roq-led impact assessment reviews of interface designs. 

• Prepared business users for success with comprehensive training videos supporting UAT readiness. 

• Strong governance and ownership through defect and progress meetings chaired by Roq, elevating quality’s role in delivery. 

• Global user enablement, with Roq actively supporting business users across regions and time zones to remove blockers and maintain testing momentum. 

To find out how Roq’s Managed Service solution can support your business, contact our experts at ask@roq.co.uk.