As with any commercial relationship, setting clear expectations and defining roles/responsibilities for all parties concerned is absolutely key to the success of the engagement. Unfortunately, that is not always the case, especially with complex development and platform engagements. In particular, activities relating specifically to quality assurance and testing are often vague or even missing – resulting in poor quality software being delivered.
Once a contract has been agreed, any subsequent omissions that are identified will no doubt be treated as a change request by the supplier or taken on as an additional activity by the business – either way this is unplanned effort and cost that should have been anticipated.
To help clients avoid this, ROQ provides a service to review any commercial documents – ideally pre-issue or pre-signature – such as Request for Proposals (RFP’) and contracts to identify and recommend changes to ensure that quality is built into the contractual deliverables and that evidence will be provided to demonstrate it.
ROQ’s independence and focus on quality puts the clients’ best interest first
Avoid significant additional work and therefore unplanned budget overspend, by building quality into the commercial agreements from the outset
Understanding key business risks will enable the governance of the project to be objective and evidence based
Ensure this crucial, but time-consuming activity, builds quality into the solution from the outset and avoid the risk of a poor solution to market
Global FMCG Organisation
We make the software work. Our UK based world class Test Lab enables us to deliver global programs that positively impact the bottom line of our clients.